IT · A global life insurance company
IT Helpdesk lead
- Location
- Tokyo · On-site
- Employment type
- Full-time
- Language
- Japanese & English: business level
Posted Ref. J-0204
Apply for this jobAbout the role
Responsible for handling inquiries and escalation management in IT service desk operations, collaborating with end-users, vendors, and internal technical teams to ensure stable IT service delivery and continuous operational improvement. Tasks include AI-driven service desk support, chatbot design, workflow automation, knowledge management, incident and change management, vendor management, and expanding AI applications to infrastructure operations.
Skills
About the client
A global life insurance company. We share the company's name when we talk with you, and introduce you only with your consent.
After you apply
- We read your profileA recruiter reviews your application and replies within 2–3 business days.
- A short callWe talk about the role, your goals and your language level.
- Introduction with your consentWe tell you the company's name and send your profile only after you agree.